We have always been the innovator in our industry. Ideas, both big and small, are our competitive advantage and they can come from anyone. We all share a responsibility to think out of the box, challenge the status quo, and embrace change.
We have big plans for our company and can only be successful if we work together. Our individual objectives may differ, but we always put the goals of the company first. We have an open door policy - every employee has the right to communicate directly with any other employee.
Make the Numbers
When our company does well, everyone wins: employees, shareholders, even customers. We want to be a breakout company - that means rapid growth and solid profits. We can achieve these goals only by being focused on results and going the extra mile to meet our commitments.
Excellence isn't a skill, it's a habit - the gradual result of always striving to do better. As a company, we try to make smart decisions, move quickly, and learn from our mistakes. As individuals, we set high standards for ourselves as well as those around us and hold each other accountable to those standards.
Do the Right Thing
Doing the right thing is not optional (even when no one is watching). As individuals and as a company, we earn our reputation every day and we want to be known as a high integrity company. That means being honest, reliable, and compassionate in everything we do.
Respect our Customers
Our formula for success is simple: by providing the best customer experience, we win. We can't always say "yes", but we can treat every customer - regardless of their status - with respect. It is every employee's responsibility to be a voice of the customer and constantly look for ways to make our products more convenient and less costly.