CortexSM - Customer Service

Provide great customer experiences by leveraging our professional training and development services.
Cortex Customer Service

While today’s digitally-savvy customers want the ease and simplicity of online lending, they also need to know there’s someone they can contact when they need help.

With our Cortex Customer Service solution, you can effectively and efficiently manage your customer accounts. Whether your service center is onsite or outsourced, we can train and develop competent, professional staff to support your product and ensure customers feel appreciated.

Our trainers will train your team on how to use loan management systems and design a best-in-class Quality Assurance program to help the leadership team ensure your representatives provide a top-notch customer service experience.

Utilizing our workforce management strategy that employs a “right people, right place, right time” approach, ensuring you have a well-trained call center to work with your customers.

Cortex Customer Service

  • Training program development
  • Quality Assurance program development
  • Knowledge Management platform
  • Workforce Management support
  • Recorded customer interaction history
  • Bankruptcy, credit dispute, debt consolidation expertise
  • Technical support

Benefits

  • Enhance customer experience
  • Improve knowledge management reduces re-work
  • Streamline servicing options
  • Reduce costs
  • Increase customer satisfaction
  • Well-prepared workforce represents your company to the consumer
  • Reduce time to resolve issues

Want to see what Cortex can do for you?

Request a demo